Knowledge stays in the team.
Documentation, processes and support articles in one place. Categories, search and the link to the ticket – so the answer is not stuck in one head.
How knowledge sits here
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01
Articles & categories
Store texts in a structure, not in loose files. Everyone on the team finds the same version.
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02
On the ticket
Support opens articles while the request is open. What gets solved becomes the next article.
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03
Processes
Steps that only one person used to know are written down. A holiday does not change how an invoice goes out.
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04
Separate from the customer FAQ
The knowledge base is for the team. FAQ, news and guides for customers live in the customer center.
The 15 questions people ask about this module first.
Is this the customer FAQ?
No. The knowledge base is for you and your team. FAQ, news and guides for customers live in the customer centre.
Why, if I work alone?
So a process is not only in your head. Holiday and illness then do not change how an invoice or an access works.
Can I open articles on the ticket?
Yes. When you reply, you use articles without leaving the request.
Categories and search?
Yes. Texts sit in categories, not in loose files.
Who may write?
Whoever works in your ERP. Customers do not write there.
Versions?
It is the current text the team sees. Old mail drafts do not sit beside it.
Can a solved ticket become an article?
Yes. That is why it sits next to the ticket.
Several brands, one knowledge base?
Knowledge stays internal. What a brand shows its customers you maintain as FAQ in the centre.
Export to Markdown or PDF?
The articles are readable in the ERP. They are not a substitute for a public handbook you publish beside it.
Does it fit a GmbH with two people?
Yes. Two people is the moment when knowledge otherwise disappears into chat.
And an ApS?
Same internal store, whatever the legal form.
Sensitive process details?
They stay in the ERP, encrypted like other sensitive content, not in a public wiki.
Do I have to fill it from day one?
No. It grows with the cases. An empty module does not cost extra per seat.
Difference from the guide in the customer centre?
The guide is for the customer. The article is for you.
What does the module cost?
€9 a month.
Customers & CRM
Master data, contacts and the full history – encrypted in one place.
Show detailsCustomer center
A portal in your brand: invoices, news, FAQ, guides and status.
Show detailsAccounting
Quotes, invoices, contracts, reminders and the handover to your tax advisor.
Show detailsSubscriptions
Terms, renewal, cancellation and recurring invoices – separate from contracts.
Show detailsTickets & support
Requests with ownership, SLA and the full customer history.
Show detailsLeads & new customers
Find matching companies, check their websites, take them on as customers.
Show detailsWebsite monitoring
See outages and changes before the customer calls.
Show detailsEmail & newsletter
Newsletters and trigger-based email. No further marketing module.
Show detailsLicenses & access
Licenses, credentials and expiry dates in one place.
Show detailsKnowledge base
Wiki and process knowledge for the team – and articles for support.
Show detailsOnline shop
Sell, take payment, write the invoice – and see the customer journey.
Show details